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Who we Serve

Service-Based/Professional Services Businesses

Businesses that are unable to manage and respond to client inquiries and follow up on delayed payments promptly are just two of the core problems that service-based businesses face that directly impact their cash flow. Outsourcing administrative tasks and high-touch client relations to VBOT Global can enhance client satisfaction and lead to more reliable and timely payments.

Here are some tasks our experts can assist with:

  • Scheduling and email/calendar management

  • Bookkeeping

  • Working aged reports

  • Handling client inquiries and follow-ups

  • Data Entry

  • Document Management

  • Invoicing/Billing (including payment tracking and accounts receivable)

  • Managing overdue accounts

  • Handling work order requests 

  • Job tracking and reporting

  • Vendor and Supplier management

  • Lead generation

  • Database Management

  • Customer/Client retention

    *This is not an exhaustive list; please reach out if you need additional support that is not listed.

Home Care/Healthcare Practices

Maintaining a healthy cash flow is one of the major problems healthcare organizations face. Outsourcing administrative work and high-touch patient relations to VBOT Global can lead to more efficient scheduling, billing, and communication processes, improving overall patient experience and increasing profit margins.

Here are some tasks our experts can assist with:

  • Billing

  • Following up on claims and handling denials

  • Frequent follow-ups on outstanding patient balances 

  • Appointment and referral coordination

  • Insurance Verification

  • HR support (including recruitment assistance, onboarding, and managing employee records)

  • Client and caregiver communication

  • Handling inquiries and follow-ups

  • Keeping patient records up to date with current and accurate data 

  • Provide reports to analyze trends and improve processes

  • Appointment/Payment reminder calls

  • Working aged report

  • Scheduling patients due for an appointment 

  • Assisting patients with scheduling referred appointments

    *This is not an exhaustive list; please reach out if you need additional support that is not listed.

Digital Product Businesses

Selling digital products has become increasingly popular and can be very lucrative. However, it can also come with its own set of problems, such as a high number of customer service demands. Outsourcing your back office processes and high-touch customer relations to VBOT Global can lead to increased efficiency, enhanced customer satisfaction, and the ability to allow the business to focus on core areas that drive growth and innovation.

Here are some tasks our experts can assist with:

  • Customer Support

  • Inbox Management

  • Handling refunds and disputes

  • Recovering failed payments

  • Removing and restoring access to memberships and courses

  • Handling login issues

  • Handling billing questions

  • Uploading content in learning management systems

  • Moderating Zoom calls/Lives

  • Scheduling event reminders, newsletters, and emails

  • Tech Support

    *This is not an exhaustive list; please reach out if you need additional support that is not listed.